A listing page is simply an advert on OpenRent. Tenants will have been sent a link to the listing page when they first enquired about the property. If you’re a landlord you can see all your listings here, or if you haven’t listed yet, create a new one here!

It’s a green button prominently located on each listing page. If a landlord has already told us a property is let, the listing might say "Let Agreed" instead. If that’s the case the landlord will need to republish the advert (which is free) before tenants can apply.

Tenants need to initiate the process so we can confirm the relevant details, and take a holding deposit. If tenants are having trouble applying for a property, the landlord can help by either sending them a link to the listing page, or simply advising them to reply to any of the emails they’ve had from us - we’ll be happy to point them in the right direction!

Tenants applying for a property via Rent Now place a holding deposit of one week's rent and only get this money back if the landlord cancels or rejects their application. If they pull out or change their mind, their money is forfeit to the landlord, so they pay this money to demonstrate they are making a serious application and that they are no longer considering other properties. In exchange, tenants know that they will able to take the property subject to referencing and the landlord approving their application.

We appreciate that there can be several good candidates for a property at once and that landlords will be reluctant to turn away their second or third choice. As such we are happy for landlords to reference other groups of tenants, however they will need to do this outside the Rent Now process. Standalone referencing can be ordered by the landlord as required for £30 per applicant and can be ordered here.

Further, since the primary tenants within the Rent Now process will likely be accepted if their references are good, we ask that landlords inform the others group(s) of tenants that they may not be successful even if all their references pass, because referencing is also being carried out on another group of tenants who are the first choice.

We accept all major UK debit cards to pay the holding deposit, via a secure online transaction. Unfortunately we cannot accept cash, cheque or bank transfer for a holding deposit payment.

All tenants and guarantors will require a working email address in order to be included in Rent Now and be named on the contract. This allows us to create a secure digital signature as well as ensure everyone has the relevant information they need at each stage of the process. Fortunately creating a new email address is free and quick to set up via providers like Gmail and Hotmail.

The holding deposit is placed towards the first month's rent upon successful contract signing.

If the tenants fail referencing and can't secure appropriate guarantors, or the landlord isn't happy with these tenants, the holding deposit is returned to the tenants. If the tenants decide they no longer want the property, the holding deposit is returned to the landlord.

Holding deposits are not permitted in Scotland, so the tenant will make a formal application without placing a holding deposit.

In general the tenancy creation process in Scotland is very similar to England and Wales, though where differences exist between the UK nations, you can rest assured that our Rent Now service takes these into account so as to make the process as easy as possible for landlords.

Please take a look at our dedicated tenancy agreement information page.

The main terms in the contract are set by the details the landlord provided when they created the listing - price, deposit, contract length, etc, and the landlord also gets a chance to check and confirm these before a contract is issued. The move-in date is agreed once a tenant clicks "Rent Now".

We advise against adding custom clauses, or using the custom clause section to overrule any clauses in our standard contract - however, we realise sometimes landlords want this flexibility, and therefore we have enabled the adding of custom clauses. Note that OpenRent will not look over clauses added, or ensure they are legally sound, so use at your own risk! Our general policy is to provide a contract that is broad reaching and which reflects industry best practice in terms of protecting the interests of both parties. As such, we don't feel custom clauses should be required.

If you did want to add custom clauses, heeding the warning above, the landlord can do so at any point during the contract signing phase of Rent Now - this function is available under the "Advanced Contract Settings".

Digital signatures are becoming commonplace with online and remote transactions in the UK. They not only make the process faster and easier, but they are legally binding and admissible in court - this was established by the Electronic Communications Act 2000 and subsequent EU Directives. See this guidance from GOV.UK for more detail.

Having said that - our contract is available for download as well, so you can ask your tenants/landlord to sign it personally (as well as online) if you prefer.

The 10 day waiting period is one of our lines of defence against rogue landlords. As we don't always visit the property ourselves, we have to be reasonably sure the property is available, under ownership of the OpenRent landlord, and has been moved into before transferring the tenant's money. This is a requirement to ensure tenants using Rent Now are protected. In an ideal world, where everyone was honest, we could obviously remove this from our system. As a company, we gain nothing by holding onto this money, it is simply an administrative cost and burden.

It’s in everyone’s interest to obtain an inventory report on move in - this can either be a professional inspection ordered via OpenRent or by doing it yourself. The report should be signed and agreed by landlord and tenant on the move-in date to ensure the exact state of the property is agreed. This helps avoid potential disagreements further down the line, and particularly at the end of the tenancy when the deposit is due to be returned.

Landlords can purchase an OpenRent inventory from our dedicated inventory and check-in page.