About You
We're looking for a Customer Experience and Product Development expert who thrives on problem-solving challenges, and is passionate about solving real-world problems.
If you love a fast-paced environment where your ideas matter, and you want to work with a company that's changing lives through technology, this is the role for you.
What We're Looking For
- 2:1 from a top university
- Calm and composed to deal with the customer-facing elements of the role
- Ambitious and driven to ensure every process is being constantly tweaked and improved
- Articulate - able to justify product decisions to the team and explain them to our software engineers
- Technically proficient to deal with our internal tools and systems (mainly web-based)
- Excitement about reshaping the rental industry with innovative solutions.
- Available for weekend work around every 8 weeks - you will receive day off in lieu for any weekend work
About OpenRent
At OpenRent, we're revolutionising the UK rental market. With over 8.2 million users, we're the largest rental platform in the UK.
Our mission is to make renting fairer, safer and cheaper for everyone. We've replaced outdated, fee-heavy practices with technology-driven solutions that empower tenants and landlords alike.
Why Join Us?
- Impact: Your work will directly improve the rental experience for millions across the UK.
- Culture: We're a small, collaborative team, which means quick decision-making and greater autonomy.
- Customer-centric: Making our user's journey effortless is core to what we do every day.
- Growth: Shape your role, develop and test your skills, and steer the direction of our technology and product.
About The Role
As a member of our Customer Service and Product Development team you'll:
- Respond to customer queries (email / SMS / phone) and work to optimise our customer service processes.
- Collaborate across different teams to deeply understand user needs and deliver revolutionary solutions.
- Influence company-wide decisions and have a say in what we build and how we build it.
Within 3 Months, You'll:
- Be resolving customer queries, becoming an expert on our users in the process.
- Gain extensive industry knowledge and a deep understanding of the OpenRent product.
- Start suggesting improvements to our product and service.
Within 6 Months, You'll:
- Be empowered to improve team processes and customer service operations as needed.
- See product improvements you've suggested go live and benefit landlords and tenants UK-wide.
- Take ownership of small-medium sized projects to develop our product.
Within 12 Months, You'll:
- Be making informed decisions about the direction of the product.
- Be working directly with our developers to introduce new features and other changes.
- Be responsible for delivering large-scale product / operational project from start to finish.
Details
- Location
- London
- Department
- Core Team
- Hours
- Full Time
- Salary
- £27k – £30k
- Equity
- 0.00% - 0.25%
- Bonus
- Paid Quarterly
About OpenRent
OpenRent is the way people rent property online. Our platform empowers landlords and tenants to arrange successful tenancies quickly, cheaply, and efficiently. We’re dedicated to fixing an industry tarnished by rip-off agencies. Thanks to an unrelenting focus on technology and the customer experience, we now let more properties than any high street agency in the UK and continue to grow rapidly.
Although we’ve grown our user base to a vast 8.2 million users, we’re very much of the startup mindset - a close-knit team looking to transform an industry and have fun while we’re doing it. This is a fantastic opportunity to join a small team who are having a huge impact and building a household name brand.
Perks of the job
Discover a new lease on life, not only through your career at OpenRent, but through our benefits package
Holidays & leave
- 25 days holiday + bank holidays
- Annual company away weekend
- Annual pop-up away office in Europe
- Enhanced family leave: up to 18 weeks at 90% pay for the primary caregiver, and 4 weeks for a secondary caregiver
We're certified
- Not just a Great Place To Work®, but awarded one of the top 20 small companies to work at in the UK in 2023
Compensation
- Competitive salary
- Annual salary review to reflect growing responsibilities
- Up to 0.25% share option scheme
- Quarterly team bonus up to 20%
- Auto enrolled on our pension scheme with Smart Pension
Learning
- Unlimited learning & development budget – Access funding for courses, training, and resources to support your growth in your role
- Monthly 'Lunch and Learn' sessions from the team
- Office-based onboarding period with 1:1 team support
Flexibility
- Flexible working hours
- Hybrid work policy (our in-office days are every Tuesday and Thursday in Brixton)
- £250 annual work-from-home budget to help you work comfortably and efficiently
Wellbeing
- Paid sick leave
- Private health care including dental and optical cover from Vitality
- Weekly in-office massages
- Weekly yoga sessions
- Cycle-to-work scheme
Office environment
- Free breakfast, hot and cold drinks, snacks and fruit every day in our office
- Sociable office space with pool table, ping pong and wellness room
- Dog friendly office
Community
- Weekly team lunches every Thursday
- Monthly team socials and annual Christmas party
- Sports, book and music clubs
- Charitable Matched Giving Policy
- OpenRent merch bundle
Ready to apply?
You're just a few steps away from helping make the rental market fairer, safer and cheaper for everyone.
The recruitment process
What to expect
We do a thorough review of your CV to ensure there's a good match with the skills and experience we're looking for. In our calls with you, we take the time to understand your background, focusing on your key accomplishments, qualifications, and how well they align with the role you're applying for. (Don't forget, this is also a time for you to get to know whether we are the right fit for you too!)
Beyond just the job titles, we're interested in understanding your unique journey and testing your skills and capabilities with exercises relevant to each opportunity. The whole process helps us identify those who can bring value to our team.
Our People Team is excited to meet you through a video call where we'll discuss your skills and how you can contribute to our team. It's an opportunity to understand more about OpenRent, our supportive and inclusive culture, ask questions, and see how you can have an impact here.
We'll dive into the specifics of the role you're applying for and provide insights into how you can grow with us. It's a casual, friendly conversation designed to help both you and us determine if we're a perfect fit for each other.
Once you have spoken to our People team we make a shortlist of candidates to meet with our team for an in-person interview. This is a unique opportunity for you to get a firsthand look at our work environment and meet some of the people you'll be collaborating with.
During this interview, we will test your problem solving skills and you'll have the chance to discuss the specifics of your role and see how your skills and experiences can contribute to our team's success. It's an interactive session designed to help you understand our goals, culture, and the impact you'll have.
The final decision phase is a critical step where we review all aspects of your application and our interactions throughout. Our aim is to ensure that both you and our team feel confident and excited about the potential of working together.
We consider various factors, including your skills, experiences, and alignment with our company culture. We appreciate your patience during this period and will keep you informed of our decision as soon as possible. Regardless of the outcome, we value your interest in joining our team and the unique perspectives you've shared with us throughout this journey.
We do a thorough review of your CV to ensure there's a good match with the skills and experience we're looking for. In our calls with you, we take the time to understand your background, focusing on your key accomplishments, qualifications, and how well they align with the role you're applying for. (Don't forget, this is also a time for you to get to know whether we are the right fit for you too!)
Beyond just the job titles, we're interested in understanding your unique journey and testing your skills and capabilities with exercises relevant to each opportunity. The whole process helps us identify those who can bring value to our team.
Our People Team is excited to meet you through a video call where we'll discuss your skills and how you can contribute to our team. It's an opportunity to understand more about OpenRent, our supportive and inclusive culture, ask questions, and see how you can have an impact here.
We'll dive into the specifics of the role you're applying for and provide insights into how you can grow with us. It's a casual, friendly conversation designed to help both you and us determine if we're a perfect fit for each other.
We provide take-home technical tests as part of our recruitment process for engineering roles, designed to assess your problem-solving skills and technical proficiency. They allow you to work on a challenge at your own pace, in an environment where you feel most comfortable. It's an excellent opportunity to showcase your coding capabilities, creativity, and approach to tackling real-world problems that we face in our projects.
This step is just crucial in helping us understand how you think and work, and it gives you a taste of the kind of exciting work you could be doing with our team.
After you're successful in the technical task stage, you will be invited to an online interview with one of our product/team leads. During the call, we will test your problem-solving skills and you'll discuss the unique challenges we face in the industry, and how your role as an engineer might contribute to solving these challenges. It's a chance to understand our vision and see firsthand how your expertise can drive OpenRent's success.
As the final part of our engineer hiring process, we arrange an in-person interview with our engineering team lead. This interview tests both relevant theory and your practical skills.
During this interview, you'll discuss the specific projects you could be working on, the technology stack we use, and our approach to solving industry problems. This is an excellent chance to ask in-depth questions and understand how your technical skills align with OpenRent's goals and projects.
The final decision phase is a critical step where we review all aspects of your application and our interactions throughout. Our aim is to ensure that both you and our team feel confident and excited about the potential of working together.
We consider various factors, including your skills, experiences, and alignment with our company culture. We appreciate your patience during this period and will keep you informed of our decision as soon as possible. Regardless of the outcome, we value your interest in joining our team and the unique perspectives you've shared with us throughout this journey.
Frequently asked questions
We run OpenRent at a profit, but also have backing from some of the largest VCs in the world. As such, we have an extremely solid foundation to build from.
In a broad sense, whatever is best for our users - but the direction comes from our developers and core team. From utilising our massive data set and machine learning to improve the experience on site, to building a greenfield solution for a new product, or simply iterating our current product - we're building a scalable, lovable platform for millions of people.
We currently have a hybrid office policy with 2 set office days per week (Tuesday and Thursday). We encourage new starters to be office based for their initial training and onboarding period so they can be supported by fellow team members.
Our team, now close to 50 strong, thrives on collaboration. Everyone works closely together and is aware of what others are working on. Communication is quick and easy, creating minimal barriers to progress. Each person plays a vital role and takes on many responsibilities. Having a substantial impact on our work here at OpenRent is very rewarding.
We do not currently offer visa sponsorships.
Our Customer Experience and Product Development team works 9am - 6pm when working on Customer Experience and they get days off in lieu for any weekends or bank holidays that they are scheduled to work. For all other employees our standard hours are (9am - 6pm), but we understand there is life outside of work, so we trust you to manage your own time - we're all about flexibility!
Yes! We want you to thrive. You'll see the impact of your work here! Being a smaller, agile team means you won't get lost in the crowd. We're growing fast, so there's lots of room for development—and you'll play a key role in shaping the future of renting.
Definitely. We trust you to own your projects and run with them! We encourage creativity and new ideas—if you see something that could be done better, we're all ears. It's all about taking initiative and making an impact.
Diversity is key to our success. We're committed to building a team where everyone feels welcome and can contribute their unique perspective. Inclusion is baked into our culture—because different backgrounds, experiences, and ideas help us build a better product for everyone.