Customer Experience and Product Development

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About OpenRent

OpenRent is the way people rent property online. Our platform empowers landlords and tenants to arrange successful tenancies quickly, cheaply, and efficiently. We’re dedicated to fixing an industry tarnished by rip-off agencies. Thanks to an unrelenting focus on technology and the customer experience, we now let more properties than any high street agency in the UK and continue to grow rapidly.

Although we’ve grown our user base to a vast 6.5 million users, we’re very much of the startup mindset - a close-knit team looking to transform an industry and have fun while we’re doing it. This is a fantastic opportunity to join a small team who are having a huge impact and building a household name brand.

About The Role

Core Team members respond to customer queries (email / SMS / phone) and work to optimise our customer service processes. They also manage relationships with our many suppliers and work directly with our developers to make changes to our product - if you can demonstrate that something is worth building or changing, then you’ll have the power to do something about it.

Within 3 Months, You’ll:

  • Be resolving customer queries, becoming an expert on our users in the process.
  • Gain extensive industry knowledge and a deep understanding of the OpenRent product.
  • Start suggesting improvements to our product and service.

Within 6 Months, You’ll:

  • Be empowered to improve team processes and customer service operations as needed.
  • See product improvements you’ve suggested go live and benefit landlords and tenants UK-wide.
  • Take ownership of small-medium sized projects to develop our product.

Within 12 Months, You’ll:

  • Be making informed decisions about the direction of the product.
  • Be working directly with our developers to introduce new features and other changes.
  • Be responsible for delivering large-scale product / operational project from start to finish.

The Ideal Candidate

  • 2:1 from a top university.
  • Enthusiastic about working in a startup environment.
  • Calm and composed to deal with the customer-facing elements of the role.
  • Ambitious and driven to ensure every process is being constantly tweaked and improved.
  • Articulate - able to justify product decisions to the team and explain them to our software engineers.
  • Technically proficient to deal with our internal tools and systems (mainly web-based).
  • Available to work Monday to Friday and one Saturday around every 6 weeks - you will receive a weekday off in lieu for your Saturday shift.
  • Passionate about our mission to fix renting for landlords and tenants alike.
Great Place To Work

Details

  • Location: London
  • Working hours: Full Time
  • Salary: £27k – £30k
  • Equity: 0.00% - 0.25%
  • Bonus: Paid Quarterly

OpenRent Benefits

  • Work alongside supportive, high-performing colleagues
  • Monthly team social events
  • Weekly team lunches
  • 25 days holiday per year
  • Company pension
  • Health Insurance
  • Flexible working hours
  • Free office drinks + snacks
  • Weekly yoga sessions
  • In-office massage
  • Annual company away weekend
  • Annual pop up Away Office in Europe
  • Sociable office in the heart of Brixton with ping pong, pool, table football, and roof terrace
  • £250 annual Learning Budget for professional or personal development
  • Cycle-to-work Scheme
  • The genuine ability to add to this list...

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Uno - Full-Stack Engineer

"Being a dev here is highly rewarding"

You can make an impact on a relatable product, and you can directly see the results of your decisions. You also get to order your own mochi for the office too!

  • Have you received funding?

    We run OpenRent at a profit, but also have backing from some of the largest VCs in the world. As such, we have an extremely solid foundation to build from.

  • What will I be working on?

    In a broad sense, whatever is best for our users - but the direction comes from our developers and core team. From utilising our massive data set and machine learning to improve the experience on site, to building a greenfield solution for a new product, or simply iterating our current product - we're building a scalable, lovable platform for millions of people.

  • Do you offer remote working?

    We currently have a hybrid office policy with 2 set office days per week (Tuesday and Thursday). We encourage new starters to be office based for their initial training and onboarding period so they can be supported by fellow team members.

  • How quick is the application & hiring process?

    Once you have submitted your CV and cover letter, if successful, we will aim to get back to you within 1 week for an introductory call, which is usually followed by an in person interview at our office in Brixton. This varies depending on role but we try to keep interview processes as straightforward as possible!

  • What's OpenRent's company culture like?

    Our team, now close to 50 strong, thrives on collaboration. Everyone works closely together and is aware of what others are working on. Communication is quick and easy, creating minimal barriers to progress. Each person plays a vital role and takes on many responsibilities. Having a substantial impact on our work here at OpenRent is very rewarding.

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