OpenRent Reviews

3,336  Great
TrustScore 4 out of 5

3.9

In the Real Estate Rental Agency category

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Rated 5 out of 5 stars

Surefire way to generate interest

Simple and effective way of generating leads. Features like 'pause' allow taking a break to deal with enquiries. As an experienced landlord I prefer to handle the lease and referencing myself but did pay the fee to syndicate to Rightmove etc. when the first wave of enquiries didn't lead to an agreement.

Date of experience: April 25, 2024

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Rated 5 out of 5 stars

Efficient and polite

In a world where you have to talk to uncaring and unknowing bots online, it was nice to be messaging real people who answered queries so quickly. This is a very well-organised and efficient organisation

Date of experience: April 25, 2024


Rated 1 out of 5 stars

Gas safety certificate. Hopeless.

Unbelieveably bad. My tenant has waited at home two days in a row but the tradesman didn't turn up. The tenants have been very inconvenienced, having taken time off work. They are not happy with me, and now my certifcate is expired. The appointment was arranged three weeks ago. Awful experience.

Date of experience: April 23, 2024


Rated 5 out of 5 stars

Would never use anyone else

I have used OpenRent several times before and cannot believe how good a service they offer for the money.
From listing, arranging viewings, referencing, tenancy agreement drafting (including adding some of my own clauses) to rent collection, the journey has been seamless and for a fraction of the cost of using an agent.
If you are relatively competent, able to take decent photos and upload these, arrange appoitments for viewing and follow simple instructions that are on-line, then you really should be using OpenRent...just great.

Date of experience: April 15, 2024


Rated 5 out of 5 stars

Excellent Service

Excellent Service. Can't fault it. Would highly recommend as Landlords and our tenants have always been happy with the service from their side too.

Date of experience: April 17, 2024

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Rated 5 out of 5 stars

Excellent services

Excellent services. The OpenRent advertising packages and tenant referencing is absolutely brilliant.
My latest property didn't even need publishing to Rightmove such is the popularity of the OpenRent platform.
I had 10 viewings booked with a couple of days of advertising and then the tenants were fully referenced 48hrs after commencing the process.
Very impressed and would highly recommend!

Date of experience: March 28, 2024


Rated 1 out of 5 stars

Free cheese only in mouse traps


1. Customer service appalling - they send back box standard replies.
2. Discrepancy in the referencing system one day they will Pass a tenant - the next day they fail the same Tenant - without giving any details.
3. They take the property off the market, even when referencing is going on.
4. They add their own stuff to the advertisement without any option to change it.
5. Majority of queries through OpenRent were Scammers

Date of experience: April 01, 2024


Rated 5 out of 5 stars

Brilliant service always

Brilliant service always. The advert is easy to place online and is still there ready to edit when that tenant moves so you can easily increase the rental price and add more photos. My tenant gave me notice on Thursday evening I placed the advert on Friday afternoon and let it to the first of 4 who enquired on Saturday .

Date of experience: April 06, 2024

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Rated 5 out of 5 stars

Excellent company

Excellent company. This is the fourth time I have used Open Rent. Not only is the site easily accessible it is so reasonably priced. I like to show potential tenants myself. I also deal with the property and inventory. However Open Rent can offer all theses things. I pay for a contract which includes referencing, history, income and proof of identity. £49
I also pay a little extra for a credit check.
This is identical to a months rent charged by an agency.
I have been a landlord for 30 years and would always recommend it.

Date of experience: April 07, 2024


Rated 5 out of 5 stars

Easy to use

Easy to use, used several times - referencing service also very good

Date of experience: April 23, 2024


Rated 1 out of 5 stars

I don't trust Openrent

The contract between landlord and openrent is to advertise property for 3 months. Openrent was cheating, they pause advertising after 100 applicants which is one month or so.

Date of experience: April 22, 2024

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Rated 1 out of 5 stars

100 inquiries cap is not justified

Screening tools not helpful and then number of enquiries capped. Eg. many inquiries not suitable at all, many viewing no show, income insufficient, all these
then counted in your quota. Advert was stopped, no tenant found!
My reference no is 2020212

Date of experience: April 16, 2024


Rated 1 out of 5 stars

Is it bs? Or scam?

I have put my flat for rent using open rent! I feel I am being scammed here so far, firstly my flat don't really show on zoopla or rightmove when I clock view flat,
Snd even if you find the person has to go through like 100 steps to be able to contact me which i tested myself! No wonder it's been 13 days since posted my listing I didn't get any enquiries at all from either sites!
After 13 days I have had 8 enquiries through open rent it's self!! 6 are scams! 2 actually booked viewing but lets see if they will show up!!
I believe openrent is bs

Date of experience: April 01, 2024

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Rated 5 out of 5 stars

Excellent communication.

OpenRent is a brilliant way to advertise property. Their communication is excellent. Viewings were simple to arrange and confirm. Prospective tenants could contact us easily and we were able respond as soon as we were available. Pausing advert facility was also very helpful. Thank you OpenRent team.

Date of experience: March 24, 2024